ORDERS POLICY
REFUND AND RETURN POLICY
Thank you for choosing Scarborough's Love the Short Film store for your purchase. Please review the following policy regarding orders:
1. Processing Time: Orders placed through Scarborough's Love the Short Film store typically take between 2 to 4 weeks to process before shipment. This processing time allows us to ensure the quality and accuracy of each order.
2. Shipping: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Shipping times may vary depending on your location and the shipping method selected at checkout.
3. Pre-Order Option: We also offer a pre-order option for select products. Pre-ordering allows you to secure your purchase in advance, ensuring that you receive the item as soon as it becomes available. Please note that pre-order items will be shipped according to the estimated availability date specified on the product page.
4. Changes to Orders: If you need to make any changes to your order, such as updating shipping information or canceling an item, please contact our customer service team as soon as possible at kharamartinis@kmiproductions.com. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed.
5. Order Status: You can track the status of your order at any time by using the tracking information provided in your shipping confirmation email.
6. Contact Us: If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at kharamartinis@kmiproductions.com. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.
Thank you for your support of Scarborough's Love the Short Film store. We appreciate your patience and understanding as we work to fulfill your order and bring our love story to life!
At Scarborough's Love the Short Film store, we strive to ensure your satisfaction with every purchase. However, please note the following policy regarding refunds and returns:
1. Refunds: We regret to inform you that we do not offer refunds on any purchases made at Scarborough's Love the Short Film store. All sales are final.
2. Exchanges: If you have received a product and find that the size does not fit as expected, we are happy to exchange it for a different size, provided the following conditions are met:
- The item must be returned in its original condition, unworn, unwashed, and with all original tags attached.
- Exchange requests must be initiated within 30 days of the purchase date.
- The exchange is subject to availability of the desired size.
3. Process for Exchanges: To initiate an exchange, please send us an email to kharamartinis@kmiproductions.com with your order number and details of the item you wish to exchange. Our team will guide you through the exchange process and provide further instructions on returning the item.
4. Shipping Costs: Customers are responsible for the shipping costs associated with returning the item for exchange. However, Scarborough's Love the Short Film store will cover the shipping costs for sending the exchanged item back to you.
5. Damaged or Defective Items: If you have received a damaged or defective item, please contact us immediately at kharamartinis@kmiproductions.com. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund if necessary.
Thank you for shopping at Scarborough's Love the Short Film store. Your support means the world to us as we bring our love story to life!